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Customer Support

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Warranty Information

  • Please, click here to submit a warranty claim.

  • Please, click here to read our Warranty Policy.

  • Sorry, but at this time we do not offer any extended warranties.

  • As long as your Delton product was purchased from an authorized retailer and you can provide a copy of the original sales or gift receipt, the warranty is valid from the original purchase date. The receipt validates the manufacturer’s warranty, which covers any possible manufacturer defects. It does not cover abuse, lost, stolen or resold product(s).

    For all defects that are not manufacturing defects, Delton will provide a Customer Satisfaction credit on the Delton online store in the amount of fifty percent (50%) of the current value of your product on the Delton online store. If your product is no longer offered on the Delton online store, the amount of the Customer Satisfaction credit shall be equal to the value of the closest comparable product, as determined by Delton at its sole discretion. All Customer Satisfaction credits may be used toward the purchase of any Delton product in that category. Take note that Delton regularly changes the models, colors, and styles of its products and does not guarantee the availability of an exact replacement for any product.

  • Please contact our customer service by clicking here. Our customer service department will contact you within 1-2 business days.

    • Please use a shipping service with tracking to insure that your package is not lost in transit. We are not responsible for lost items.
    • If you have more than one item that is being sent in for a warranty, they must be submitted separately. Please contact us for assistance at 855-533-5866.
    • Warranty claims sent in with the wrong product will not be eligible for replacement. Please contact us at 855-533-5866 before sending the product back with any questions about which model you have.
    • Proof of Purchase is required with your shipment. Please include the location of purchase, date of purchase, and original purchase price.
    • You must receive an RMA number prior to shipping any item to us for a warranty claim.

Returns And Refunds

  • We offer a 30 day return period for all items purchased from deltonstudio.com. For more information on our return policy, please click here.

  • This process may take up to 2-4 weeks in total. For more information, please click here.

    If you believe you have received a defective product upon arrival, please contact us immediately at 855-533-5866 for further instructions.

  • For all items purchased from deltonstudio.com, refunds are generally processed within 24 business hours on our end. Once this happens, the funds will be reflected in your account as soon as your financial institution processes the refund.

    If you purchased your item from one of our retailers or a third party vendor, please refer to their return policy for monetary refunds.

Product Information

  • Over-ear headphones cover your entire ear. On-ear headphones will sit on your ear and may not entirely cover your ears. In-ear buds sit inside of your ear.

Payment Information

  • We accept Visa, MasterCard, Discover, American Express and Paypal.

  • For orders placed by PayPal, the payment is deducted at time of order placement. For orders placed by credit card, your credit card is authorized at the time of order placement, and payment is deducted upon order shipment.

    • Did you checkout as a guest? If so, this may be why.
    • If you created an account at checkout, please log in to view your order history.
    • Check your junk folder.
    • Your email was misspelled or entered incorrectly.
    • If none of the above, please call us at 855-533-5866.

Other Information

  • Customer support is available Monday – Thursday from 9 AM EST to 6 PM EST, Friday from 9 AM EST to 3:30 PM EST excluding weekends and holidays.

Order Information

  • Please send an email to cs@deltonstudio.com with your order number and first and last name within 24 hours of placing your order. If the order has already shipped, we will not be able to cancel your order.

  • Please be aware for all orders outside the US, there may be applicable shipping duties and fees for which Delton is not responsible. If the shipment is refused, you will be charged the full shipping rate and restocking fees due to refusal.

  • Currently we only ship to United States and Canada.

  • We will be happy to help you with your order. Please give us a call at 855-533-5866, Monday – Thursday from 10:00am – 6:00pm; Friday 10:00am – 3:00pm EST.